Refund policy

The short version

Tell us within 5 days of delivery if something is wrong with your order and we will put it right. Because these are research chemicals, we cannot accept a product back once it has left our control, so a refund or a replacement is handled without a physical return in almost every case.

What we will refund or replace

• The wrong product or the wrong quantity was sent.
• A vial arrived broken, cracked or leaking.
• A vial is visibly empty, or the contents are clearly not as described.
• The order never arrived and the carrier’s investigation confirms it was lost.

In these cases we will replace the item or refund it in full, including the shipping you paid, whichever you prefer.

What we cannot refund

• A product that has been opened, reconstituted or used. Once a sterile vial is opened we have no way of knowing how it was handled, so we cannot resell it or verify a claim about it.
• A change of mind after the order has shipped.
• Results. These are research materials, and what happens in your experiment is not something we can warrant.
• A claim made more than 5 days after delivery.
• An order that could not be delivered because the address given at checkout was wrong.

How to make a claim

Email [email protected] within 5 days of delivery with:

• Your order number.
• The lot number printed on the vial.
• A photograph of the item and the packaging as you received them, for anything damaged or incorrect.

We aim to answer within 1 business day. If we ask you to return an item, we will send a prepaid label; do not send anything back before we ask, as unsolicited returns cannot be refunded.

Refund timing

Approved refunds go back to the original payment method. Once we issue it, the money usually appears within 5 to 10 business days, depending on your bank or card issuer. We cannot refund to a different card or account.

Cancelling an order

Email us as soon as possible. Orders are processed within 2 business days, and we can usually cancel and refund in full up to the point a parcel is handed to USPS. After that, the returns terms above apply.

Certificates of analysis

Every lot we sell has a certificate of analysis showing its purity, its identity and its endotoxin result, matched to the lot number on the vial. You can look any lot up in the COA library before or after you buy. If a lot’s result does not match its certificate under your own testing, contact us with your data and we will investigate it properly.

Contact

Spartan Peptides, 16606 N Western Ave, Edmond, OK 73013, United States
Email: [email protected]