FAQ

Email [email protected] or use our contact form. Include your order number or lot number where relevant so we can help faster.

We aim to reply within (response time to confirm). Messages sent outside business hours are answered on the next business day.

Every marketing email includes an unsubscribe link. You can also email us and we will remove you from the list. Order and shipping emails are still sent for orders you place.

We collect only what we need to process orders and run the site. Our Privacy policy explains what we collect, why, and the choices you have.

The payment methods available to you are shown at checkout. (accepted payment methods to confirm)

Yes. Once your order is placed you receive a confirmation email with your order number. Keep that number handy for any question about the order.

Email [email protected] with your order number as soon as possible. We can usually amend or cancel an order that has not yet been processed for dispatch. Once an order has shipped, our Refund policy applies.

Laboratories and institutions ordering in volume can send a request through our contact form with the compounds and quantities required. Requests are reviewed individually.

Enter the lot number printed on your vial label in our COA library. It returns the matching report for that lot.

Yes. Email [email protected] with the lot number and we will send the report if it is on file.

Storage information, where provided, appears on the product page and label. Follow the guidance for the specific product and your laboratory’s standard handling procedures. If anything is unclear, contact us before opening the product.

No. Our products are sold for in-vitro laboratory research only, and we do not provide guidance on human or animal use. Our calculator is a laboratory maths tool for working out solution concentrations; it is not usage advice.

Adults aged 21 or older who are purchasing for legitimate laboratory research and are qualified to handle research materials. By ordering you agree to our Research Use Policy.

No. Our products have not been evaluated or approved by the US Food and Drug Administration. They are research chemicals, not drugs, foods, cosmetics or dietary supplements.

No. We cannot provide medical, health or usage advice of any kind. We are happy to help with questions about orders, COAs, lot numbers and product specifications.

Yes. We may refuse or cancel any order, for example where we have reason to believe the products are not intended for legitimate laboratory research, or where an order conflicts with applicable law. Any payment taken for a cancelled order is refunded.

Orders are typically processed within (X business days) of payment being confirmed. Delivery options and estimates are shown at checkout.

Orders ship in plain, protective, tamper-evident packaging. The outer packaging does not describe its contents.

Yes. When your order ships you receive an email with tracking details so you can follow it to delivery.

Contact us within (X days) of the delivery date (or expected delivery date) with your order number and, for damage, clear photos of the packaging and items. We will review it with the carrier and work out the next step with you.